Privacy Policy

Horizon Business Hub ("we," "us," or "HBH") operates the website at horizonbusinesshub.com. This Privacy Policy describes how we collect, use, and share information about you when you visit our website or engage our services. HBH is a trade name of Horizon Pack and Ship LLC.

What we collect

• Information you submit: name, email, phone number, and business details when you book a diagnostic call or fill out a contact form.
• Web analytics: anonymized usage data — page views, session length, referrer, traffic source.
• Product analytics: event tracking, conversion funnels, and feature usage so we can see which pages and flows actually work.
• Behavioral analytics: heatmaps, scroll depth, click patterns, and session replay so we can identify where the site is confusing or broken.
• Advertising and conversion measurement: ad attribution, audience signals, and pixel-based tracking.
• Cookies: strictly necessary cookies for site function, plus first- and third-party cookies and similar tracking technologies used by the analytics and advertising partners listed below.

Analytics and advertising partners

We use multiple analytics, behavioral-tracking, and advertising providers so we can measure how the site performs, understand how visitors use it, and improve our services. We use this information for site optimization, product improvement, fraud/security purposes, and advertising. We do not sell personal information.

The specific providers we use today include: Google Analytics, Microsoft Clarity, Microsoft Advertising, Meta Pixel, Mixpanel, Amplitude, and PostHog. We may add, remove, or replace providers as our needs change; the categories above describe the kinds of data captured regardless of which provider is active.

Specifically, we partner with Microsoft Clarity and Microsoft Advertising to capture how you use our website through behavioral metrics, heatmaps, and session replay. For more information about how Microsoft collects and uses your data, see the Microsoft Privacy Statement.

How we use it

• To respond to your booking, contact form submission, or service inquiry
• To improve the website and our service offerings
• To measure ad performance on Google and Meta platforms
• To send relevant follow-ups about your engagement (you can unsubscribe anytime)

Who we share it with

We share information only with:

• Service providers: Vercel (hosting), Google (Analytics, Workspace, Ads), Meta (Pixel), Microsoft (Clarity, Advertising), Mixpanel, Amplitude, PostHog, GoHighLevel (CRM and booking), Mailgun (transactional email). Each operates under their own privacy terms. We may add, remove, or replace providers as our needs change.
• Legal requirements: if required by law or to protect our rights.

We do not sell personal information.

Your choices

• You can opt out of analytics via browser DNT or extensions like Privacy Badger.
• You can request a copy or deletion of your data by emailing support@horizonbusinesshub.com.
• You can unsubscribe from any marketing email via the link in the footer.

Contact

Horizon Pack and Ship LLC d/b/a Horizon Business Hub
734 Knox Blvd, Radcliff, KY 40160
support@horizonbusinesshub.com
270-900-5554

This is a working version of our privacy policy. A finalized, attorney-reviewed version will be published shortly. If you have urgent questions about your data, email us above.