HORIZON BUSINESS HUBBook Diagnostic
Hardin County, KY · Veteran-owned · Based in Elizabethtown and Radcliff

We build and run the operations that make your business money while you sleep.

One hub. Your phone answered 24/7. Every lead followed up in under 5 minutes. Every review asked for. Every missed call recovered. Built by operators who run their own business on the same system, then hand you the keys.

Book Your Free Diagnostic Call
Sound familiar?

If any of these sound familiar, you are losing money right now.

“I am drowning in missed opportunities.”

You miss calls. You forget to call back. Leads go cold in your inbox. Reviews never get asked for. Google shows you the wrong hours. Your website was built in 2019 and nobody has touched it since.

“My team is wasting time on admin.”

Your people copy information from one spreadsheet to another. They chase down leads manually. They answer the same questions ten times a day. Nothing is tracked. You have no idea where your money is leaking.

“I am growing and it is breaking.”

Revenue is up. Chaos is up faster. You hired people to fix it and now you have more people and more chaos. Every system you buy solves one problem and creates three more. You need one team to fix the whole engine, not ten vendors selling parts.

Our approach

The Operations Stack does the work of a 3-person ops team.

Not a marketing agency. Not a software company. One operations hub running one stack: five systems that compound into a revenue engine.

Built inside our own business first — Horizon Pack and Ship’s two retail locations in Elizabethtown and Radcliff. Every component runs there before it ships to a client.

Everything we sell, we run ourselves first. That is the Client Zero principle.

  1. 1
    Capture
    Phone answered 24/7. Every call logged. Every missed call triggers an instant text-back inside 60 seconds.
  2. 2
    Convert
    Every lead worked within 5 minutes of first contact. Five-touch follow-up runs in the background until they close or opt out.
  3. 3
    Compound
    Every completed job triggers a review request the next morning. Reviews drive Map Pack ranking, ranking drives more inbound calls, the loop closes.
  4. 4
    Track
    Pipeline + CRM running every day. Source attribution on every lead so you know which channel produced last month’s revenue.
  5. 5
    Run
    One team, no handoffs, no account managers you never meet. Justin reviews every Core and Foundation onboarding personally.
Pricing & tiers

Five tiers. Pick your entry point. Upgrade anytime.

TierWho it is forStarting at
Online Front DoorYou just need a professional website$97/moor $873/yr (save 25%)
First Aid KitYou are bleeding revenue from missed calls and a broken Google presence$297 setup, $297/monthor $2,673/yr (save 25%)
Local Business CoreYour phone is a problem. You need every call answered and every lead worked$1,997 setup, $497/monthor $4,473/yr (save 25%)
Contractor CoreYou run a crew and need 25+ booked jobs per month within 90 days$1,997 setup, $497/monthor $4,473/yr (save 25%)
FoundationYou want the entire revenue engine built once and run for you$8,997 setup, $997/monthor $8,973/yr (save 25%)

Every tier is guarantee-backed. Every tier is built and run by the same team that runs our own business. No outsourcing. No handoffs to account managers you never meet.

What you replace

We replace a 3-person ops team. Without the headcount.

Operations Stack componentWhat it replacesMonthly cost if you hired it
24/7 phone coverage + call loggingAnswering service or part-time CSR$1,500/mo
Missed-call text-back + recovery flowDedicated CSR taking inbound + recall$1,200/mo
Review automation after every jobVA chasing reviews + reputation manager$800/mo
5-minute lead response + 5-touch follow-upInside-sales rep or appointment setter$2,800/mo
Pipeline + CRM + source attributionOperations coordinator running CRM daily$1,500/mo
Monthly strategy review (Core+) / weekly (Foundation)Outside consultant or fractional ops lead$500/mo
Total monthly operational labor replaced~$8,300/mo
Build it yourself
~$8,300/mo
Plus management, turnover, and 6 months to ramp.
We run it for you
$97–$997/mo
Live in 14–30 days. One team. Guarantee attached.
Real results

Real results from real Hardin County operators.

N&M Towing and Recovery
Nicholas Clements

Nicholas needed a way to catch every call and follow up fast. We built the lead capture page, rebuilt the phone flow, and set up automatic review requests. Now every call becomes a tracked lead and every completed job asks for a review.

Missed-call recovery & reviews
Classic Land Realty
Tom Claycomb

Tom needed listings to look as professional online as they do in person. We built the listing pages and inventory flow so his properties show up the way he wants prospects to see them.

Online presence & listings
Horizon Pack and Ship
Client Zero, our own business

Two retail locations. Every missed call triggers an automatic text-back. Every customer gets asked for a review. Every lead gets worked within 5 minutes. We run our own business on the system before we sell it to you.

Client Zero
Risk reversal

Every tier carries a written outcome guarantee.

Specific outcome. Specific window. Specific consequence if we miss.

Online Front Door

14 days. Any reason. Full refund.

Live in 24 hours. 14 days to walk away. Every dollar back. Unconditional.

See full terms →
First Aid Kit

First booked appointment in 30 days, or 60 days free.

First appointment from the system in 30 days. Miss the window? The next 60 days of service are on us.

See full terms →
Local Business Core

First booked lead in 30 days, or we work free until you get one.

A real prospect on your calendar — not a form fill. 30 days, or every week after is unbilled until it lands.

See full terms →
Contractor Core

25+ booked jobs per month by day 90, or we work free until you do.

Hardin County contractors only. 90 days to the 25/month run rate. Every week after, unbilled, until you hit it.

See full terms →
Foundation

$44,937 revenue floor in 6 months, or month 7+ is on us.

$14,979 invested over 6 months → $44,937 in tracked attributable revenue. Miss it, we keep working free until you hit it.

See full terms →
Client Zero (us)

If the system breaks for us, you feel it before any client does.

Every system runs at Horizon Pack and Ship’s two locations first. We pay for every failure mode before you see it. The guarantee under the guarantees.

Not a trick. If we cannot produce the result, we do not deserve to be paid.

Capacity

Justin personally reviews every Core and Foundation onboarding.

Core: 4 starts per month. Foundation: 2 per quarter. When the month is full, new applicants go on a wait list.

What happens after you book.

01

Book a 30-minute call

Pick a slot that works. Zoom or in-person at our Elizabethtown or Radcliff shop. No prep needed.

02

We diagnose the leak

Five questions about your business. We identify the single biggest revenue leak and quantify it in dollars per month.

03

Written guarantee in your hand

If we are a fit, you leave with the exact tier, the exact price, the exact timeline, and the exact first result we guarantee. If not a fit, we tell you on the call.

Or call us directly: 270-900-5554

Ready to fix the engine?

Book a 30-minute diagnostic call.

30 minutes. Which tier fits, what guarantee backs it, when we can start. No pitch. Leave the call with the exact price, exact timeline, exact first result guaranteed.

Book Your Diagnostic Call
No credit card needed to book. 30 minutes. On Zoom or in person at our Elizabethtown or Radcliff locations.

P.S. The two clients named above closed in person at Chamber events and walk-ins. If you want to meet in person first, come see us at 207 Towne Dr in Elizabethtown or 734 Knox Blvd in Radcliff. We will be behind the counter.

Questions

Common questions answered.

I already have a website. Do I need to replace it?
Probably not. If your current site works and converts, we leave it alone. The Core tiers are about the systems around your site (missed-call recovery, lead follow-up, reviews, pipeline). If your current site is the bottleneck, we will tell you on the diagnostic call.
Are you a marketing agency?
No. Marketing agencies make things that get attention. We build and run the operations that turn attention into booked jobs and repeat customers. Marketing drives leads into a broken bucket. We fix the bucket.
How is this different from buying software like Jobber or ServiceTitan?
Software gives you a tool. We set up the tool, run the tool, and take responsibility for the outcome. Software companies send you a bill. We send you a guarantee.
Do you only work with Hardin County?
For Contractor Core, we only serve Hardin County right now. Every other tier is open to any US business. If you are outside Hardin County and want Contractor Core, get on the wait list and we will tell you when we open up.
What happens on the diagnostic call?
We ask you five questions about your business. We identify the one thing costing you the most money right now. We tell you which tier (if any) fixes it, what the guarantee is, and when we can start. No pitch. If we are not a fit, we tell you on the call.
Who is this for?
Local Business Core, Foundation, and the entry tiers are designed for any local service or retail business. Contractor Core is the only tier built specifically for home service contractors doing $500K+ per year.