Customer's basement is filling up. They are not patient. They are calling whoever answers first. Last summer 30–40% of your after-hours calls went to voicemail. Average emergency drain ticket: $450. Saturday-night water-heater install: $1,800. That is money you never knew you lost.
$4,000 PEX repipe quote sent Tuesday. Customer needed time to think it over with their spouse. You meant to follow up Thursday. You got pulled into a hot-water-heater leak. They went with the plumber from their HOA Facebook group on Monday. Same story, every quote.
You are a second-generation plumber. The big franchise has 22-year-olds in radio commercials and a review-request automation. You have a 4-truck shop and zero time to ask anyone for anything. They rank first in the Map Pack. You rank fourth, on your own street.
None of these are marketing problems. They are operations problems. That is what we fix.
Not a marketing agency. Not a software vendor. One operations hub running five systems that compound into a revenue engine — tuned for emergency calls, residential service, and install work.
Built inside our own business first. Every component proven at Horizon Pack and Ship’s two retail locations in Elizabethtown and Radcliff before it ships to a plumber.
Everything we sell, we run ourselves first. That is the Client Zero principle.
| Operations Stack component | What it replaces | Monthly cost if you hired it |
|---|---|---|
| 24/7 phone coverage + plumbing-trained dispatch | Answering service (AnswerConnect, MAP Communications) | $600/mo |
| After-hours emergency routing + instant text-back | Dedicated on-call CSR | $1,200/mo |
| 5-minute quote response + 5-touch follow-up | Inside-sales / quote-recovery rep | $2,800/mo |
| Review automation after every job | Reputation manager or VA chasing reviews | $800/mo |
| Pipeline + source attribution + CRM | Ops coordinator running ServiceTitan / Housecall Pro daily | $1,500/mo |
| Monthly strategy review | Fractional ops lead or outside consultant | $500/mo |
| Total monthly operational labor replaced | ~$7,400/mo | |
At a $500 average ticket, 1 saved emergency call per month covers the entire $497 fee — and most plumbers save 1 to 3 of them per week.
Contractor Core just opened up to Hardin County plumbers. We could buy testimonials. We won’t. Here is what we offer instead: the system running every day inside our own retail business, the exact 30-day onboarding, and our capacity logic.
Two retail locations in Elizabethtown and Radcliff. Every missed call triggers an automatic text-back inside 60 seconds. Every customer gets asked for a review. Every lead is worked within 5 minutes. The Operations Stack has been running here for 18 months — every component proven inside our own shop before it ships to a plumber.
Client Zero · 18 months liveWeek 1: phone coverage live, after-hours routing configured to your on-call rotation, missed-call text-back armed. Week 2: existing quote backlog imported, 5-touch follow-up runs on every cold repipe and water-heater quote. Week 3: review automation live, pipeline tracking emergency vs install. Week 4: first attribution report.
Onboarding timelineJustin reviews every Contractor Core plumbing onboarding personally. After-hours routing, on-call rotation, and emergency triage are configured to your specific service area — not from a template. That's why we cap at 4 starts per month. When the month is full, new applicants go on a wait list.
CapacitySpecific outcome. Specific window. Specific consequence if we miss. Hardin County plumbing contractors only.
We measure phone-answered → quoted → booked. If you’re below 25 booked jobs in any month from day 90 onward, every week after is unbilled until you hit the run rate.
Not a trick. If we cannot produce the result, we do not deserve to be paid.
After-hours routing, on-call rotation, and emergency triage are configured to your service area — not from a template. That is why we cap at 4 starts per month. When the month is full, new applicants go on a wait list.
Pick a slot that works. Zoom or in-person at our Elizabethtown or Radcliff shop. No prep needed.
Five questions about your business. We identify the single biggest revenue leak and quantify it in dollars per month.
If we are a fit, you leave with the exact tier, the exact price, the exact timeline, and the exact first result we guarantee. If not a fit, we tell you on the call.
Or call us directly: 270-900-5554
5 questions about your plumbing business. We identify the single biggest revenue leak and quantify it in dollars per month. If Contractor Core fits, you leave with the exact start date and written guarantee. If it doesn’t fit, we tell you on the call.
Book Your Diagnostic CallP.S. Prefer to meet in person before signing anything? Come see us at 207 Towne Dr in Elizabethtown or 734 Knox Blvd in Radcliff. We’ll be behind the counter.
Trade businesses we work with run jobs across Vine Grove, Cecilia, Glendale, Sonora, and Upton — every page we build, every campaign we run, and every workflow we automate is set up to capture leads from these neighborhoods specifically, not just generic "Hardin County" intent.
That means landing pages reference real adjacent towns and landmarks, ad targeting maps to the actual service-radius polygon, and review-request automation goes out tagged with the job location.
More questions? See the full Contractor Core terms or book the diagnostic call.